Customer Service Representative

Join the dynamic team at Phoenix Feeds & Nutrition, Inc., a leading manufacturer of conventional livestock feed based in New Haven, Vermont. We are seeking a friendly, organized, and efficient Customer Service Representative with a passion for helping our customers and supporting our team. This role involves customer service, order entry, and sales and accounts receivable support. If you thrive in a fast-paced business environment and have a talent for problem-solving, we would love to hear from you.

Responsibilities

• Communicate with customers and vendors via telephone and email.
• Enter and process orders through our automated system.
• Update and maintain customer database according to delivery requirements and other criteria.
• Coordinate automatic customer delivery schedules with dispatcher.
• Provide support to sales staff.
• Generate pricing updates and customer price lists.
• Maintain various operations spreadsheets for management.
• Work closely with Nutrition Formulations Manager.

• Prior customer service experience.
• Outstanding verbal and written skills.
• Experience with Microsoft office products.
• Some financial and/or accounting skills are a plus.
• Ability to learn quickly and adapt to a fast-paced business environment.
• Strong attention to detail and ability to follow tasks through to completion.
• Positive attitude and ability to work under pressure.
• Ability to work independently as well as cooperatively with others.

• Health care
• Vacation, sick, and personal days, with most major holidays off.
• 401K plan.
• Employee Stock Ownership Plan (ESOP).