Manager On Duty
The Middlebury Natural Foods Co-op is seeking a Manager on duty to support staff and customers in all aspects of smooth and efficient store operations. This essential role combines customer service, leadership, and operational oversight to ensure a safe, welcoming, and well-functioning store environment.
What You'll Do
- Provide stellar customer service through cashiering, packaging, and store conditioning (inside and outside)
- Take the lead on store safety and security while on shift
- Support point-of-sale operations and troubleshoot system issues
- Respond to and manage shoplifting incidents or disorderly customers
- Ensure compliance with health codes and sanitation requirements
- Support staff and maintain a positive customer experience in the absence of managers
- Communicate effectively with staff, members, and customers to keep operations running smoothly
What We're Looking For
- Leadership Experience: Skilled at taking the lead in a fast-paced retail or community business
- Evening and weekend Availability: Able to regularly work evenings and weekends, including closing shifts
- Customer Service Focused: Friendly, supportive, and responsive to shopper and staff needs
- Strong Communicator: Excellent communication and interpersonal skills required
- Problem-Solver: Able to handle difficult situations and deescalate calmly and professionally
- Dependable & Responsible: Reliable with a strong sense of accountability able to take initiative to identify and resolve problems
What We Offer
- Pay: $22.75–$24/hour or higher, depending on experience
- Schedule: 32 hours/week, with evening and weekend shifts. Sundays, Mondays, Tuesdays, and Thursdays.
- Benefits: Medical, optional dental and vision insurance; life insurance; 3 weeks paid time off; 401(k); yoga class discount; employee assistance program; 20% staff discount; and more
- Meaningful Work: Support cooperative values, community, and a positive workplace culture
Status: Full time
