Produce Staff *$500 HIRING BONUS*
Ends Statement – MNFC member owners, customers, and the community benefit from healthy foods, a vibrant local economy, environmentally sustainable and energy-efficient practices, cooperative democratic ownership, and learning about these values.
- Reports to Produce Manager
- Full time or part time
- Pay Level II
A. Primary Duties
- Product Management: maintain display area for visual appeal, cleanliness, and signage. Promote quality control through receiving, stocking and storage.
- Customer Service: demonstrate a willingness to provide outstanding customer service in all areas of the job with a continual customer focus as outlined in the Customer Service Guide. Address questions about growing practices, Co-op buying criteria, etc and report further need for action to the department manager. Help with nutritional info and cooking advice.
- Work area: maintain a clean, orderly and safe work area. Assist with quarterly deep cleaning needs.
- Financial: keep abreast of produce financial updates in order to support the department’s goals through demos, customer service, signage and display. Place orders as needed to support the department.
- Produce Guidelines: Uphold department procedures, examples include keeping up with produce communications in the log book, following opening/closing and produce prep guidelines etc.
Other duties as assigned to meet the needs of the department and/or the overall operation of Middlebury Natural Foods Co-op.
B. Primary Skills
- Customer Service Orientation: Put the interests of the customers first, and demonstrate it in work activities. Ensure prompt, friendly, and courteous customer service. Follow through on all customer questions and requests. Anticipate customer needs and meet them. Continually learning to improve knowledge of products we carry, correctly identifying items, being familiar with our buying criteria, etc. Seek manager assistance when needed.
- Problem solving: Talk directly to people involved. Make sound decisions that benefit the customer, other workers and the business in all situations including rush periods and unusual situations. Take initiative to identify and resolve problems.
- Teamwork: Work cooperatively with other staff, both within department and other departments to achieve best possible results. Be flexible and willing to assist others and give extra effort to meet department and Co-op needs. Contribute to an environment of harmony in the workplace. Be positive and professional in all interactions. Attend department meetings, All Staff meetings and education workshops.
- Reliability/Dependability: Arrive at work on time and able to work each day. Perform duties as assigned and seek help when appropriate. Work effectively in a variety of environments. Be dependable in the absence of immediate management. Take on extra responsibilities when needed. Prioritize throughout the day.
- Attention to Detail: Complete all aspects of task, even when pressured by time or conflicting demands. Follow or suggest procedures to insure consistent results.
- Communication: Present written and verbal information so that it is clear and easily understood. Exhibit good listening skills. Stay informed by reading department updates and Staff Newsletter.
- Co-op Policies: Follow all established safety procedures including food safety and sanitation procedures. Follow personnel policies.
C. Experience Preferred: At least 1 year previous experience in retail customer service and previous work with food and or farming.
Physical Skills Required
- Office environment- computer skills, use of office equipment (copier, laminator, etc.)
- Indoor work in store
- Ability to work in cold environments including walk-in coolers and freezers
- Periodic work outdoors
- Ability to lift up to 50 lbs. frequently and repeatedly
- Bending twisting and reaching
- Standing and walking: ability to stand for up to 8 hours a day, several days a week
- Climbing stairs
- Pushing and pulling: pushing carts up to 300 lbs.
- Typing, writing, and similar activities Fine motor skills for cutting, mixing, stacking, food prep, and similar activities
- Repetitive use of hands
- Operation of equipment and/or machinery
- Able to work with and safely handle all products in our store; flour, peanuts, etc.
It is understood that no job description can fully include all responsibilities of the job. In an ever changing, growing and evolving Co-op the General Manager or designate can and will add or change responsibilities as needed. If a permanent change, job descriptions will be modified in a reasonable time.
Salary: $18 per hour
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Salary: $18 per hour
APPLY
Status: Full time,Part time
